Friday, 16 April 2010

In praise of Abel and Cole

 I arrived home the other night and as cast a glance behind the hedge to check on my Abel and Cole veggie box, which gets delivered during the day. This week, for the first time ever, there was nothing. No veggie box. No eggs. No woolly box with my cream in it. No loo rolls. Nothing. But the delivery had clearly been made - I found the invoice on my doormat.  Some local toerag must have made off with my week's supply of green goodness. I rang Abel and Cole just to check when the delivery had been made...and explained to the lovely Lex what had happened. 'We'll refund your account,' he said. I protested: you musn't do that - it's not your fault that my box got nicked - we argued back and forth but Lex was insistant. So I have my money back. I call that absolutely amazing customer service. Thank you Lex and Abel and Cole!

2 comments:

mangocheeks said...

Oh that is wonderful. Certainly a valued customer.

Just a shame that there are such horrible, greedy people about. Are you going to find another spot for them to deliver the veg box. Chances are the rotten toerag may come back!

Graphic Foodie said...

That is fantastic, what a wonderful company. Nasty for someone to pinch it though...